There are a few things to try. First, in the Pen Tool settings check the path to your preset files. You may want to try “default” location. 

It’s possible that the exe for the program has changed or the preset file doesn’t exist. Please delete the old preset in the Pen Tool list and create a new one. Pressing (Alt + Z) with the desired application active will get you started. Otherwise, select the exe file from the dropdown and proceed through the setup process manually. 

While it may apear that your computer has become possessed by electronic demons it is not likely the case. The Pen Tool has an option for autoswitching. Some people accidentally activate the feature. To turn it off, go in the Pen Tool and “lock” the settings or select the preset you want to toggle off this behavior and uncheck “connect with Tablet Pro” 

While it’s not easy to admit this, the short answer is “yes, it is ghosts” . To vanquish the ghosts and get Tablet Pro to become visibile again in Windows 11, you can do one of two things. Make a stew of boiled garlic, add chives and scallions. Eat. After your close friends have left and you are no longer distracted, follow these steps. Install the new version of Tablet Pro, it will automatically display the “taskbar notification area icon” found in general settings. Otherwise, turn on that setting and it will display the mouse icon. 

If you can’t open the settings for Tablet Pro manually, they will open at the end of the install process when you check for a license. If you have the Pen Tool installed you can open the settings for Tablet Pro desktop from the Pen Tool right click menu. Go to settings – general – “taskbar notification area icon”. Toggle this on/off and apply. 

If the buttons don’t work or they click the wrong location it may be for a few reasons

Some of the buttons in Tablet Pro click a location on the screen instead of pressing a keyboard shortcut.

Please make sure that your program is maximized to full screen your taskbar is on the bottom of the screen and if you have trouble please watch the tutorial in the link below

Alternately some programs do not have a shortcut pre programmed in that maps to the button on the artist pad. In this situation you need to edit the programs keyboard shortcut to add the connection inside the program

For Tablet Pro to work with a program in the most familiar way (like a keyboard) the program must use Microsoft’s newer touch api. The newer touch api has been around for a number of years now, and many of the newer programs have adopted it. Krita, Rebelle 4, Sai V2, Clip Studio Paint, and Leonardo are a few examples. Some Programs like Zbrush and Photoshop that have been around for 20+ years are still using the older api. This means to navigate in those programs you will need to use toggles or drag frames. The recommended option example is a “blank button, + alt +1 sec”. Tap the button then quickly start using the pen within 1 second. This works well for color picking and quick navigational movements in 3D. However, ideally, if your program doesn’t support SPT (simultaneous pen and touch), use of the Pen Tool is recommended. Assign the modifier to the side button (rbutton). The included presets in Tablet Pro have this behavior pre setup. Navigation on a drag frame is done with just touch while the pen is hovering and the touch movement performs the action. For more information on this please watch our SPT (simultaneous pen and touch) video on YouTube. 

If the Pen Tool is not working for you, Please contact support. The new version of the Pen Tool (version 4) has a bug that we are trying to locate and fix, but need help from users experiencing a non working version of the Pen Tool.

Some users have said that updating Windows has fixed the problem for them. This is not a documented fix yet, but may be helpful. 

The purchase for Tablet Pro desktop is done using the Layout Editor in the Microsoft Store. The purchase includes a license for up to 10 machines using the same Microsoft account and can be used concurrently.